You’ve got frustrated users, availability and confidentiality issues. All from a temporary workaround that wasn’t fixed when it was relatively easier. Welcome to technical debt and the interest is accruing. Where non-kludged systems can be patched and upgraded within regular service windows without the entire IT department on call, fixing this monster will require serious planning.
If you were under a rock for the last few weeks, WannaCry is one of those cyber-security events that made it into regular news. If it hits NPR, that means everyone who knows me or at least strikes up a conversation at the bar will ask me my opinion.
If you're like many of our clients, you're in customer acquisition mode. You've spent a bunch of money to build your product or service, and the marginal cost to support a new customer is relatively small. They're buying the same thing everyone else is, so there's some additional load you need to meet.
I don't want to bring up politics but this is the first U.S. election where cybersecurity had sustained, serious attention by the press and the candidates. Now that the election is over, will this focus mean we see a change in national cybersecurity policy? What changes might we see?
While I make my living doing security and the benefits are obvious to me, I've come to the realization that most of the time security and privacy don't sell consumer products or services. While good security won’t make the sale, weak security can concern customers and create sales objections.
You’re at a startup- a great idea, smart developers and an attractive website. You’re leveraging modern technology at its best- mobile aware, scalable cloud architecture. You’re offering other businesses a force multiplier to help them compete.
We get used to working around limitations in our tools, because that's what we have to work with. If you’re considering migrating your email, Customer Relationship Management (CRM) or Enterprise Resource Planning (ERP) package to a new platform, it’s like buying a new family car- planning for a new future while minimizing your existing expenses.
I’m reminded of the saying ‘The Cobbler’s children have no shoes’. We consider our customer facing products more important than our internal ones.